Complaint Policy

We are committed to providing excellent service and addressing concerns promptly.

How to Submit a Complaint

If you have a complaint about the Service, please contact us: Email: [email protected] Subject: Complaint - [Brief Description] Include:

• •Your account email
• •Detailed description of the issue
• •Relevant screenshots or evidence
• •Desired resolution

Response Timeline

• •Acknowledgment: Within 24-48 hours
• •Investigation: 3-5 business days
• •Resolution: Within 7-10 business days

Types of Complaints We Handle

• •Billing or payment disputes
• •Service outages or technical issues
• •Account access problems
• •Content moderation decisions
• •Privacy concerns
• •Terms of Service violations

Escalation Process

If you are not satisfied with our initial response:

• •Reply to our response requesting escalation
• •A senior team member will review within 3 business days
• •You'll receive a final decision within 7 business days

External Dispute Resolution

If we cannot resolve your complaint internally, you may:

• •File a complaint with the Florida Attorney General's Office
• •Seek arbitration per our Terms of Service
• •Contact the Better Business Bureau

What We Do NOT Handle

• •Legal disputes (handled per Terms of Service)
• •Chargebacks (contact your bank)
• •Third-party service complaints

Contact Information

AIGNCY, LLC 7901 4th St N STE 300 St. Petersburg, FL 33702 Email: [email protected]